Terms of service

Effective 30 July 2026

Working draft, pending legal review. These terms describe how the service actually behaves today. They are not legal advice and should be reviewed by a qualified lawyer before Auraz is offered publicly.

These terms govern use of Auraz, operated by Hasan Jeraish, a sole trader of Manama, Kingdom of Bahrain, trading as Auraz. Creating an account means accepting them, for yourself and for the business you represent. Custom software builds are additionally covered by the Auraz App Studio Service Agreement, accepted separately when a request is sent.

1. Accounts

You must be 18 or over, able to enter a binding contract, and using Auraz for business purposes. Keeping your sign-in safe, the conduct of users you invite, and the accuracy of what you enter are your responsibility. Report a suspected compromise promptly to support@auraz.cloud.

2. Plans, billing and trials

Three plans — Solo Starter, Business Owner and OmniMatrix — billed monthly, or yearly at ten months' price for twelve.
Prices are set in Bahraini dinars. Other currencies shown on the site are converted for convenience at a fixed rate; the dinar figure is what is charged.
Each plan carries a user limit. AI employees are separate monthly seats, charged only for seats actually hired.
Trials, where offered, are stated at signup, and an email goes out before one ends. A lapsed trial may lead to the workspace being suspended, not deleted.
Fees are payable in advance and are not refundable for part of a period, except where the law requires it or where the service plainly failed to deliver.
At least 30 days' notice by email precedes any price increase.
Prices are exclusive of VAT. Where VAT applies it is added to the price shown and appears as a separate line on the invoice. Auraz is not registered for VAT today, so none is charged and none can be reclaimed on these fees; if that changes, at least 30 days' notice is given before VAT first appears on a bill.

3. Your data

The records placed into Auraz belong to you. No ownership over them is claimed, and they are not sold, used for advertising, or used to train models. They are processed only to run the service, as set out in the privacy policy. They can be exported at any time, and deletion can be requested.

4. Acceptable use

Auraz may not be used to break the law, to sell goods that may not lawfully be sold, to send unsolicited bulk email, to infringe anyone's rights, to attempt to reach another business's workspace, to probe or overload the service, or to resell it under another name without a written agreement. The AI features may not be used to generate misleading claims about products or to impersonate a person.

5. Suspension and closure

A workspace may be suspended for non-payment, for a serious or repeated breach of these terms, or where the law requires it. Suspension closes the storefront and blocks writing to the workspace; nothing is deleted. A closed workspace stays recoverable for 30 days before it can be permanently removed. You may close your account at any time.

6. Storefront and marketplace

Your storefront is yours. You set prices, terms, delivery, returns and refunds, and you are the seller of record to your customers.
Listing on the Auraz marketplace is optional. A listing that breaks these terms or misrepresents what is being sold may be declined or removed.
Reviews are tied to a verified purchase. Abuse is moderated; a review is not removed merely for being unflattering.
Where payments are enabled, the payment provider's own terms apply and the merchant account is yours.

7. Delivery network

Where a ready order is posted to the shared courier board, the courier who claims it is an independent person — not an employee or agent of Auraz, and not yours unless separately agreed. You approve who collects. The published fee is what the courier earns for that delivery. Responsibility for the goods until handover stays as agreed between you and your customer.

8. Auraz Studio builds

Prices shown before a request is sent are indicative estimates, not offers. A written quotation holds for 30 days.
Payment is 50% to start and 50% on delivery, unless agreed otherwise in writing.
On final payment the application and its source code are yours outright. Pre-existing tools and general know-how used to build it stay available for reuse.
For 30 days after release, anything that does not behave as the agreed requirements describe is corrected free of charge. That is a correction warranty, not a window for changes.
Changes after work starts are quoted, with their effect on the delivery date, before any of them are built.
Hosting, domains, app-store fees and third-party service fees are not included, and those accounts are opened in your name.
Where part of a request is priced with AI assistance, the document says so. Any item marked as needing a written quote is not a committed price until that quote is issued.

9. VAT and compliance

Auraz can produce Bahrain NBR-format tax invoices. Charging VAT through Auraz requires the registration to be verified first. Your own tax registration, filings and record keeping remain your responsibility; the software is a tool, not an accountant.

10. Availability

Continuous availability is the aim and backups are taken, but uninterrupted service is not promised. Planned maintenance is announced in advance where possible. Except as stated here, the service is provided as is.

11. Liability

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited. Otherwise, total liability in any twelve-month period is limited to the fees paid in that period, and there is no liability for indirect or consequential loss, or for lost profits or data where a reasonable means of export was available.

12. Changes to these terms

These terms may be updated. Material changes are emailed to account holders at least 30 days in advance. Continuing to use Auraz after they take effect means accepting them; if that is not acceptable, the account can be closed.

13. Governing law

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of Bahrain have exclusive jurisdiction.